Heather performed production support activities in support of AT&T's WATS/SOP system. Responsibilities included participation in 24 by 7 callout rotation, batch and on-line problem resolution, monitoring system statistics, identifying system problems, managing maintenance activities, supporting quarterly release turnovers, coordinating database conversions, participating in analysis, design, development, and testing walkthroughs. She founded the WATS/SOP University (WSU), a series of highly effective knowledge sharing sessions, discussing all major components of the system with analysis, development, testing, production support, and interfacing system teams. She developed Source Tracking And Sign-out History (STASH) system to provide an automated and centralized source code management tool, using Visual Basic, Microsoft Access, and TrueGrid Pro. Heather developed a centralized reporting system to monitor maintenance activities and resolution of trouble tickets, using Microsoft Access. She uploaded system batch flows, schedule information, and other vital system information to AT&T's Intranet, and created the WATS/SOP Documentation Library, an HTML based tool, used to organize and facilitate use of system documentation.
Technologies: Visual Basic, IMS, PL/1, COBOL, TSO, File-Aid for IMS, MSAccess, JCL, IMFTS, Omegamon, HTML, Netscape, CCWin, Visio, RFFlow, Microsoft PowerPoint, Excel, Project, Word, Schedule+, Lotus, AFT, NDM, Microsoft Project, UNIX, PICO Editor, TrueGrid Pro

Administrative Manager for 12 EDS consultants supporting several AT&T customers. Heather performed career planning and mentoring, conducted performance reviews and assisted in personal problem resolution, and participated in team technical interviews and several open house events. She prepared team status reports, managed time reporting, and prepared billable hour projections. Heather created salary increase and bonus justification documentation, participated in off-site leadership meetings, and coordinated several team building and organization events. She oriented new hire and internal transfer team members at start of project assignment and facilitated Communications Industry Training sessions on the future of telephony.

Heather was an assistant Instructor for the pilot class of EDS Technical Training, Procedural Programming Using C, in the Herndon area. She provided guidance, motivation, and technical support to participants in technical design, problem solving, testing, and construction of C and Visual Basic programs and acted as liaison between participants and staff through open communication and status reports. Heather evaluated assignments, provided feedback to individuals, and delivered lectures to class. Heather performed system administration activities, took the role of Consultant during class project, and coordinated social functions and out-of-class activities. The group also participated in corporate development and team building activity sponsored by George Mason University.
Technologies: UNIX, VI Editor, Sybase, QuickC, Visual Basic, Microsoft Word

Performed analysis, design, construction, and certification activities to gather statistical information for Telex and Cable products from billing detail information which was transported through multiple datacenters using Network Data Mover (NDM). Heather developed software using MicroFocus COBOL which was then uploaded to MCI datacenters. She conducted research with contacts at several sites through phone and email conversations.
Technologies: MicroFocus COBOL, SPF/PC, MCI Mail, WordPerfect

Heather completed intensive technical training program using structured programming, database management, and graphical user interface skills and concepts while applying Joint Application Development (JAD), Rapid Iterative Systems Engineering (RISE), and Systems Life Cycle (SLC) methodologies. She developed applications using C, Sybase SQL, and Visual Basic in the UNIX and MS Windows environments and utilized Object Linking and Embedding (OLE) between windows applications and Microsoft Word.
Technologies Used: UNIX, VI Editor, Sybase, SQL, QuickC, Visual Basic, Microsoft Word

Developed product associated process flows and interface models for MCI NOPS/OCIS through research and customer interviews. Heather also coordinated project documentation efforts.
Technologies Used: EasyCase, WordPerfect

Design, construction, unit and system testing during reengineering of EDS' Network Traffic Reporting System from an AS/400 to the Cable and Wireless' IBM mainframe environment. Heather wrote COBOL II, ADABAS, NATURAL, and JCL during system construction. Wrote and executed test plans during unit and system testing. She coordinated development of user guide. Maintained system flows for documentation deliverables and assisted the DBA with the definition of data dictionary for design documentation deliverables.
Technologies: COBOL II, ADABAS, Natural, ADASQL, CICS, Predict, TSO/ISPF, JCL, Easytrieve Plus, WordPerfect, Flowcharting III